1. Overview

ApnaConverter ("we", "our", or "us") offers both free tools and paid features including Pro subscription plans and individual premium resume template purchases. This Refund Policy explains our approach to refund requests for all paid products. We want every customer to be satisfied with their purchase, and we review all refund requests on a case-by-case basis.

2. Free Features

All file conversion tools, the basic Resume Builder, the Biodata Maker, and the ATS Checker are free to use with no payment required. Refund requests do not apply to free features.

3. Pro Subscription Plans

ApnaConverter Pro is available as a monthly, annual, or lifetime subscription. Pro unlocks all premium resume templates, removes download limits, and grants access to cover letter and portfolio features.

Eligibility for Refund

Monthly plan: Refund requests submitted within 7 days of the initial purchase or renewal date are eligible for a full refund, provided you have not downloaded more than 3 Pro-exclusive resources during that period.
Annual plan: Refund requests submitted within 14 days of purchase are eligible for a full refund, provided Pro features have not been used extensively (fewer than 5 premium template downloads).
Lifetime plan: Refund requests submitted within 30 days of purchase are eligible for a full refund if you have not substantially used Pro features.

Non-Refundable Circumstances

Refund requests made after the eligibility window has passed.
Subscriptions that have been used to download 5 or more premium templates or generate 5 or more cover letters.
Subscription renewals where we sent a renewal reminder email at least 7 days before the charge.
Accounts found to be in violation of our Terms of Service.

4. Individual Template Purchases

Individual premium resume templates can be purchased separately (one-time payment per template). Because these are digital goods that are immediately accessible upon purchase, refunds are generally not provided once the template has been accessed or downloaded.

Exception: If a technical issue prevents you from downloading or using a template you purchased, we will either resolve the issue or provide a full refund. Contact us within 7 days of purchase with details of the problem.

5. Digital Goods Policy

All purchases on ApnaConverter are for digital products and services. Under the Consumer Protection (E-Commerce) Rules, 2020, and general digital goods principles, once a digital product has been delivered and accessed, it is generally considered consumed. We apply this principle while still honoring reasonable refund requests within the windows described above.

6. How to Request a Refund

To request a refund, please contact us using one of the following methods:

Email: support@apnaconverter.com
Contact form: apnaconverter.com/contact

Please include the following in your refund request:

The email address associated with your ApnaConverter account
The date of purchase and the plan or template purchased
The reason for your refund request
Your payment reference or transaction ID (if available)

We aim to respond to all refund requests within 2 business days. Approved refunds are processed back to the original payment method within 5-10 business days, depending on your bank or payment provider.

7. Chargebacks

If you initiate a chargeback with your bank or card provider without first contacting us, we reserve the right to suspend your account pending investigation. We encourage you to reach out to us directly first — we are happy to resolve any payment issues quickly and fairly.

8. Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of ApnaConverter paid features after a policy update constitutes acceptance of the revised terms.

9. Contact

If you have questions about this Refund Policy or a specific purchase, please reach out via our Contact page or email support@apnaconverter.com. We are committed to resolving all concerns promptly and fairly.